Why Us

Shipping Information

Depending on your shipping location, we ship from the United States or from Canada.

USPS, Canada Post or Purolator. 

Orders typically take 3-7 business days depending on location. *Processing may be delayed during busy/promotional periods*. If your order is taking longer, please email us at info@misturabeauty.com

Return Policy

We want to make your customer experience comfortable and risk free. If you would like to communicate with one of our customer service reps before making a return, please email us at  myorder@misturabeauty.com .

Online Purchase 

1-All refunds are credited against the original payment method

2-All "on SALE" items are non-refundable/final

3-Return Shipping is non-refundable and must include tracking

4-Once the product is returned to us, we will immediately credit you the purchase price for the returned items. Please note that some credit card refunds take 5-7 days to show on your statement.

In Store Purchase

Products purchased in retail/store locations must be returned at that store according to their own return policy.

If your item was purchased online from MisturaBeauty.com, please follow these steps. If you have any questions about your return, do not hesitate to contact us at myorder@misturabeauty.com.

If you received your product within the last 30 days and you are not satisfied, you can return it for a refund. 

To do so, please mail with tracking to:

Mistura Beauty (ATTN returns)

945 Princess St Box 120

Kingston, ON, K7L 0E9

Please include your Name, email or order ID and reason inside the package.  

Once the product is returned, we will process the refund for the purchase amount of that item. Please note "on SALE" items are non refundable. 

Sorry about this, shipping accidents happen, please contact us directly at myorder@misturabeauty.com and we will send a replacement.